Technical Questions & Troubleshooting

What if I have questions about using the course Web site?
If you cannot get into the Course Management System or are having technical difficulties using it, you can an e-mail to: course-management@northwestern.edu or call (847) 491-4044 or the NUIT Helpdesk at (847)491-HELP.

If your question is related to course content, assignments, or anything specific to the course itself, please contact the instructor directly via email.

What if I have difficulty during a Web conferencing session?
There will be an Online WebEx moderator to assist you during any Web conferencing session. These Online WebEx moderators can answer any of your technical questions during the conference. If you can not log onto a Web conferencing session, please call the WebEX technical support numbers in the US at 1-866-229-3239 or outside of the US at 1-408-435-7088.

You must inform the operators that you are having difficulty starting a web conferencing session and you'll need the title of the conference and the conference event number. (This information may be found on the original email invitation.)

What if I have not received my Net ID or have questions about my Net ID?
Please call (312) 503-3333 and select option #1, Monday-Thursday, 9:00-6:00 pm; Friday 9:-00-5:00 pm (CST) or send an email to: scs-help@northwestern.edu.

I can't remember my NetID password. How can I reset it?
You can re-set your password yourself as long as you set up a PIN and security question(s) when you activated your NetID. If you still have problems, please call (312) 503-3333 and select option #1, Monday-Thursday, 9:00-6:00 pm; Friday 9:00-5:00 pm (CST) send an email to: scs-help@northwestern.edu.